General Terms & Conditions and Refund Policy
You (the client or potential client) are entering into an agreement with QST 2020 Ltd by accepting these Terms and Conditions. This agreement also allows you to use this website in accordance with the Terms and Conditions outlined below. The use of the website is conditional upon your acceptance and compliance with the terms, conditions, disclaimers and notices set out on the website and you should now read them in full, before using the website. QST 2020 Ltd (hereunder known as ‘QST’) reserves the right to amend, change or alter any of the ‘Terms and Conditions’ without notice to you, at any time it deems proper to do so. Your continued use of our services after any amendment becomes effective constitutes an agreement by you to abide and be bound by the Terms and Conditions, as so amended.
Limitation of liability
QST will in no way be liable for any direct, indirect, special, incidental or consequential damages, resulting from use or inability to use this website or for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the website or resulting from unauthorized access to or alteration of your transmissions or data or of any information contained on this website, including, but not limited to, damages for loss of profits, use, data or other intangibles, even if we have been advised of the possibility of such damages. Where any Act of Parliament implies in the Terms and Conditions any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the Terms and Conditions. However, the liability for us on any breach of such term, condition or warranty shall be limited, at our option, to any one or more of the following:
If the breach relates to:
- the replacement of the goods or supply of equivalent goods;
- the repair of such goods;
- the payment of the cost of replacing the goods or of acquiring equivalent goods; or
- the payment of the cost of having the goods repaired; and if the breach to relates to services:
- the supplying of the services again; or
- the payment of the cost of having the services supplied again.
We hope you will be pleased with your purchase. Should you wish to return anything bought from QST, we will be happy to refund or exchange a product provided it is in a fully resaleable condition. Returns should be made within a resaleable time (10 days) and in original, undamaged packaging. If QST find that the product has not been returned to us in a fully resaleable condition, then QST reserves the right to refuse a refund on the item. If you are returning an item because of an error on our part or because it is damaged or defective, QST will refund the delivery charges incurred in sending the item to you and pay for your costs in returning it to us. Individually manufactured or made-to-measure products are excluded from return.
Any order placed by you in the manner as described in this website, will be deemed by QST as an offer by you to purchase a particular product for the price (including the delivery and other charges and taxes) specified in this website at the time you place your order on these Terms and Conditions. QST reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. Your contract with QST only comes into existence when it receives a written prescription for goods or services, and when cleared payment for these goods or services is received in full.
Risk and Title
QST will retain title to the products you order until you have made payment in full for those products, but all risk in the products will pass to you upon their delivery to or collection by a postal or courier service. You should consider whether to obtain any suitable insurance.
QST warrant the exact suitability of the individual appliances only for the geometry of the teeth represented in the impressions, provided that the doctor providing medical treatment examines the correctness of the appliance in its entirety and all of its components, which have been manufactured by us as custom-made product according to his/her instructions, and at the commencement of treatment assumes full responsibility for the whole continuance of the treatment. Before making any warranty the buyer must first have duly complied with the obligations relating to product examination and QST’s complaints procedure.
The prescriber (the dentist) is responsible for all order information and data to meet all relevant and applicable laws of their country and that suitable informed consent has been gained from the patient. Since personal health data is considered sensitive, a pseudonym or number should be used instead of the patient’s name. QST processes this data from the lab order form solely to fulfil the contracted services in full compliance with UK data protection laws.
Capacity and Literature
The products on the website are only available for sale to suitably qualified individuals (dentists) who can make legally binding contracts. QST will agree to supply such products to such individuals on a 12 monthly rolling contract. All titles, images and information supplied during this term will remain the property of QST at all times. Should the contract not be renewed for any reason, QST will demand that all property mentioned be returned to QST and removed from any literature relating to this product. The practice will lose the right to advertise itself as a partner of QST and therefore will not be allowed to advertise the use of or provision of any QST products.
Partner practices must provide the highest of standards at all times in accordance with all expectations of any legal or governing body and they should ensure that they do not misuse this product. It is expected that all practices and practitioners offering this product should conduct themselves in a proper manner, in accordance with all legal and ethical requirements as set out in law and required by any relevant bodies. Failure to do so will result in immediate cessation of any agreements held between all parties. Any proceedings or consequences, loss or damage arising or caused by any such negligence will be dealt with through the appropriate channels, with all liabilities being accepted by the offending persons/practices. Partner practices must advertise the product in accordance with the original marketing material supplied by QST and these must not be altered in any way or replicated to imply that this product is available under a different name or format. Q appliances from QST can only be supplied to authorised practices and as such cannot be sold or marketed as any other similar product, in accordance with all UK copyright, trademark and patent laws. It is a requirement that partner practices will advertise QST in a prominent position on their own websites and will display the website content supplied by QST in its original form at all times. In order to stay affiliated with QST, partner practices must be able to demonstrate a willingness to embark on advertising campaigns in order to keep the brand awareness in the public domain, ensuring a regular and constant supply of new cases.
Prices of products and services and delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability.
TERMS AND CONDITIONS FOR USE OF THE QST 2020 Ltd (QST) TOOTH ALIGNMENT SYSTEM
QST does not diagnose or provide a treatment plan, nor does any of its staff/directors. QST will only offer technical advice. QST will supply you (The Client), on request, with a pre-treatment ‘Advice Letter’ for any procedures that, in our opinion, are potentially achievable. This letter should only be used as part of your ‘patient assessment processes’, in conjunction with all other clinical procedures available to the client, in order to formulate a ‘written treatment plan’ and it being agreed by all concerned parties (clinician and patient, or the patient’s agreed representative). QST should not be used without a written treatment plan being in place and readily available. Any advice provided by QST or its staff/directors is only a recommendation. The decision to treat with this system and to realise your treatment plan is entirely your decision as the treating dentist. You shall determine the suitability of the goods for their intended use and shall not rely upon any representations made by or on behalf of QST. All cases that are treated using the QST system should be done within the recommended guidelines, as taught on the QST course and downloadable from this website. The treating dentist undertakes full responsibility for cases that fall outside these guidelines and is fully liable for the prescription of such treatment. By prescribing your first QST procedure, you are agreeing to our terms and conditions of use. By submission of the completed lab form, emails to QST or by use of the website, you confirm that you have the full consent of the patient to submit their personal details and information and take full responsibility for any issues arising from loss of such sensitive personal data. QST will provide a series of tooth alignment appliances from its ‘Q’ appliance range of appliances, and these ‘Q’ appliances must be used in accordance with the instructions supplied with the appliance and/or contained in the QST course material. There is a maximum of 10 Q appliances per Q package, with a Q500 counting as 4 items. Failure to comply with any of these terms and conditions will result in all warranties and guarantees being deemed as null and void. QST will assume that the clinician prescribing the use of its services is deemed to be competent to do so, through their qualifications and legal registrations held, and that they have not been removed from, or in the process of being removed from, their governing body. The clinician is obliged to inform QST of any such actions being taken or pending, prior to any treatment being commenced. Failure to notify QST of any such activities will result in all warranties and guarantees being deemed null and void, with immediate effect. QST cannot be held accountable in any way for any decisions made by a clinician who is not acting within their competencies and who cannot prove this if requested by their governing body. QST 2020 Ltd (Company registration number 12525529)